On behalf of the hotel, we thank you for your preference and we hope to be able to do so in the near future, with you enjoying our facilities and creating new unforgettable moments. Here's a look at how our guests experience life. Dear courtneybR7458WE, We appreciate you leaving your comment about the hotel and giving us the opportunity to show you the quality and excellence that our hotel has for you. We would most definitely return here. Dreams Vallarta Bay is a family-friendly resort, while Secrets Vallarta Bay is an adults-only resort. Dreams Vallarta Bay Resort & Spa: Beautiful hotel, quality has gone downhill - Read 7,136 reviews, view 6,924 traveller photos, and find great deals for Dreams Vallarta Bay Resort & Spa at Tripadvisor. All the comments from our guests are critical to us since feedback is always considered. Every member of staff in every restaurant and the buffet always had a kind smile and looked extremely enthusiastic about their work, which made us feel very well looked after and this considerably contributed to the friendly atmosphere we had when we were around the staff. Dear russellf920, It is with great concern that we read your feedback about how we did not manage to exceed your expectations during your stay; we encourage our guests to provide us with their feedback in regards to our services during their stay in order for us to be able to offer them the best experience. We love to take pictures that are meaningful and close to your hearts. My fiance advised him of my birthday and Jose arranged some champagne and chocolate cover strawberries to be deliver to my room. El proporcion un servicio mas del 100%. SPA: beautifully decorated and we had very nice massages. This is the version of our website addressed to speakers of English in United Kingdom. Bei Tripadvisor auf Platz 12 von 160 Hotels in Puerto Vallarta mit 4,5/5 von Reisenden bewertet. Each of Dreams Vallarta Bay Resort & Spa's 327 suites are located within a stunning tower offering breathtaking views of shimmering Banderas Bay or lush, tropical gardens. Because everything is better with a little bit of sugar, we wish you a very Happy National Dessert Day from #DreamsVallartaBay Resort & Spa! Room types may vary. There is a locked dividing door from our, Lock in the lowest price from these sites, We stayed at Dreams PV for a week in a Sea veiw junior. This dude is awesome. more. Super nice, professional, interestingly he was like the happy version of the Incredible Hulk. Cordially, Alejandra Geyer Social Media Manager. Reviews. Best Regards, Alejandra Geyer Social Media Manager, Weve come to this resort five times and every single year it has gone downhill. Cordially, Alejandra Geyer. As you know, our entire team always strives to make your vacation a memorable experience, and we are proud to see the results in one of the many comments on our wall. I was concerned about breast milk going bad during our flight home, but Carlos took care of our ice packs since we didnt have a freezer in our room. Guests in the Preferred Club have access to an exclusive lounge and upgraded benefits at the resort. They were absolutely delicious and chef Bernardo took pride in the preparation, simply perfect. Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. As we entered the lobby area, we unfortunately had to wait a long time before our rooms were assigned.When we first entered our rooms, we could detect a smell similar to mould coming from one of our rooms, but that may have been a consequence of the extremely humid weather. Inbox. Moving onto the, Hello me again sorry! Dreams Vallarta Bay Resort & Spa 7,127 reviews #2 of 17 resorts in Puerto Vallarta Review Save Share David Alfaro Sisqueiros 164 Las Glorias, Puerto Vallarta 48333 Mexico Check In / / Check Out / / Guests Contact accommodation for availability. entertainment staff were fantastic, jennifer, danny, and fidel are . Im so happy to teach them what being a Pata Salada really means . The barmen at the swim up very always happy to help and made drinks quickly and efficiently. Cordially, Alejandra Geyer. Dreams Vallarta Bay Resort & Spa Rooms: Pictures & Reviews Mexico Jalisco Puerto Vallarta Puerto Vallarta Hotels Dreams Vallarta Bay Resort & Spa Keep on planning What to do, where to eat & more trip inspo. We hope to have the pleasure of being your host again in the not-too-distant future. Carlos and his team were so responsive to every need my family and I needed. Heres my breakdown of each area of the hotel: ROOMS: lay out is great and very comfortable. and the noise was unbearable in the room, changed rooms. !The preferred section had a lounge area with a bartender and snacks. Conveniently located restaurants include Oregano Restaurant & Bar, Capitan Cajun, and The Picnic Company. Leading on, the swimming pools were maintained every day, cleaned and filtered to be ready for use. We couldnt get enough, my friends and I found ourselves hanging out with Omar and his sidekick Miguel the server on the beach a lot of the time. Family Holiday for Christmas and New Year, The hotel on the whole was good, however, in need of modernization. Dreams Vallarta Bay Resort & Spa is a family-friendly, all-inclusive resort in the Puerto Vallarta hotel zone. The food options are very limited and not great. Payments made by partners impact the order of prices displayed. All the rooms I think have ocean view rooms ( we stay preferred club ) Im sure there were some interconnected rooms, Connecting rooms definitely possible! Paid for additional wine even though all inclusive as informed by the staff that we couldnt have a table without !!! Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We did upgrade to Secrets package which give you access to all restaurants without reservation anytime. Highly recommend this hotel. Dear Damoyoda, Many thanks for taking the time to leave your observations following your recent stay with us at we take such comments very seriously so you can be assured that the necessary measures are being instituted to prevent recurrences in the future. El resort tenia buena seleccin de comida y entretenimiento. Dreams Vallarta Bay Resort & Spa 7,123 reviews #2 of 17 resorts in Puerto Vallarta Review Save Share David Alfaro Sisqueiros 164 Las Glorias, Puerto Vallarta 48333 Mexico Check In / / Check Out / / Guests Contact accommodation for availability. We look forward to reading from you. Dreams Vallarta Bay is an all-new haven in the heart of Puerto Vallarta that welcomes couples, singles and families. Our check out was at 1 but our flight didnt leave until 8, we got to stay at the hotel and utilized everything until the time we left! - See 7,133 traveler reviews, 6,924 candid photos, and great deals for Dreams Vallarta Bay Resort & Spa at Tripadvisor. The staff member which stood out the most to us in the buffet was Santos. This is the version of our website addressed to speakers of English in the United States. Keep up the good work! If the system detects something that potentially contradicts our. The overall experience was not as good as the past. She was also so accommodating last year when we stayed at Secrets while I was pregnant.Carlos was also on top of everything we needed and we couldnt thank him enough for his attention technically 24/7. Staff were superb and immediately responded to our concerns/issues. Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We are sorry to hear that there were issues with your experience in the pool area, for which we extend our sincerest apologies, but please be advised that our maintenance staff is working hard to resolve them as soon as possible. Photos. He made our night with individualised entertainment the whole table could enjoy, with our favourite part being writing my grandmas name in pancake batter whilst imitating a beating heart using rice that he had shaped. Your friend, Juan Juanijo, Dear John J, l would like to thank you for choosing our resort as your host on your recent getaway to Puerto Vallarta. Service is excellent and the location is pretty good. Dreams Vallarta Bay Resort & Spa 11 reviews Claimed $$$ Day Spas Edit See 26 photos Write a review Add photo Location & Hours David Alfaro Siqueiros 164 Col. Hotelera 48390 Puerto Vallarta, Jalisco Mexico Get directions Edit business info Amenities and More Accepts Credit Cards Free Wi-Fi Wheelchair Accessible No Bike Parking Recommended Reviews Dreams Vallarta Bay Resort & Spa: Never again - Read 7,133 reviews, view 6,924 traveller photos, and find great deals for Dreams Vallarta Bay Resort & Spa at Tripadvisor. - See 7,126 traveler reviews, 6,913 candid photos, and great deals for Dreams Vallarta Bay Resort & Spa at Tripadvisor. Jose mainly took care of us he would text us every morning to see how we were and if we needed anything. Basket. My family and I had an incredible experience at Dreams Vallarta Bay. food was great for resort food, lovely restaurants. Due to the incompetence, my wife, daughter and I, plus 8 friends. We had a great time. Dreams Vallarta Bay Resort Information Room price range: $150 - $225 Property size: Medium adults-only / family friendly: Family Friendly Resort aesthetic: Modern lgbtq friendly: yes Activity level: Medium Room occupancy: 3-4 Weddings Per Day: 2 Distance to airport: 15 minutes Dreams Vallarta Bay Wedding Packages Wedding in Paradise Which room amenities are available at Dreams Vallarta Bay Resort & Spa? Dear 976lylei, l would like to thank you for choosing our resort as your host on your recent getaway to Puerto Vallarta. Some of our food highlights include the Mexican and Asian restaurants, where the food was presented in an appetising manner, had great flavour and was executed very well. She provided fast efficient service. We had such an amazing time !!! There are more places to choose from in the, Frequently Asked Questions about Dreams Vallarta Bay Resort & Spa. One night it was very cold as a result of not being able to self-adjust the climate controls, and it became genuinely uncomfortable as the bed sheets were not made to insulate against such temperatures. We also suffered a discrepancy with our Christmas Eve and New Year Gala bill which is causing upset and frustration. On one evening's entertainment, a singer in a blue dress (unfortunately forgot her name) was an absolute star).The member of staff which made the start and end to every show a memorable experience was Fidel, always energetic and displaying a deep love for his work and country.In short, if not for the drinks (just to be clear, its not the fault of the people who were serving them, rather the products themselves), our stay at the hotel would have been a once in a lifetime experience. Please be confident that we will share your warm words with Marianna. will not be returning to the hotel, as they tried the same stunt on our friends, which is highly unprofessional and highly dishonest. But Miguel was nice enough to explain that he had to, hang out with his one family that day. See more All You Need to Know About the Rooms at Dreams Vallarta Bay Resort & Spa Room/Suite (870) Dreams Vallarta Bay Resort & Spa Ridiculous. Own or manage this property? Does anyone know if reservations are required at the restaurants at the Dreams Vallarta Bay? Our team looks forward to having you back in the not-too-distant future. From the time we got out of our taxi we were greeted with champagne, the bell boys took our luggage we were escorted to the Preferred club we side of the resort where we checked in and were given a tour of our room and how things worked. We hope you can give us the opportunity to serve you in the near future and show you our areas of improvement to achieve the best quality and full satisfaction of our guests. But I want to take a moment to speak on what absolutely made our trip monumental. Christmas and New Year Galas were good. Great sense of humor and personalities! Staff are very nice. We always strived to deliver the most memorable experience to our valued guests and we are happy to hear we reached that goal. I even introduced him to my one family. Dear lisapR4612HQ, Thank you for posting a comment about your last visit to Dreams Vallarta Bay Resort & Spa, and there's nothing better than having an excellent rating from you. We look forward to reading from you. The staff make the hotel. Our barmen, Antonio and Brandon were always quick to assist us and provide us with drinks and made the swim-up bar experience enjoyable.In terms of the lobby, everything was always kept clean and to a high standard and all the staff in the lobby area were friendly and inviting. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Firstly, the hotel is not a 5 star. Buffet was good but not a lot of selection for those used to aisles of food, we were okay with it. We hope to have the pleasure of being your host again in the not-too-distant future. There seems to have been a number of deficiencies encountered that are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have already briefed the team at great length about your comments. Prices are the average nightly price provided by our partners and may not include all taxes and fees. EN 1-866-237-3267 Accommodations Gallery Dining & Drinks Spa Offers Activities Events Where Travel Dates Rooms 1 Guests 2 Select Vacation Resort Only Resort + Flight Book Now Gallery All Resort We had other poolside waiter but none providing the excellent service he delivered. She provided excellent customer service. Staff calling my wife and I liars even though we have a receipt!!! On behalf of the hotel, we thank you for your preference and we hope to be able to do so in the near future, with you enjoying our facilities and creating new unforgettable moments. Yes, free parking and valet parking are available to guests. times and every single year it has gone downhill. Dreams Vallarta Bay Resort & Spa, we believe every moment, and everyone is worth celebrating. At the one by the pool we were told we could pay $100 for a reservation!!!! There are similar hotels available. This was funny because in my broken Spanglish I was trying to ask how many kids he had and apparently asked how many families he had. Let our beautiful destination become your special place. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts property with the ultimate peace of mind. Water related activities such as water polo and water volleyball were very enjoyable and suitable for the weather, and everyone that I played with seemed to have enjoyed their time. Please be confident that we will share your warm words with our team. One restaurant promoted immediate seating if you purchase a bottle of wine minimum 100 dollars, friends told us the free wine was better and not worth the cost, its a money grabber. Carlos and Daniel were great. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Review of Dreams Vallarta Bay Resort & Spa. Perfectly situated on a golden sand beach showcasing infinite views of the sapphire water of the Banderas Bay, guests are treated to an Unlimited-Luxury escape with luxurious amenities, lavish accommodations and pristine facilities. Best Regards, Alejandra Geyer Social Media Manager, I had a Dream, I had awesome Dream! 3 individuals who were very very good at their positions and travellers should seek them out when traveling to this destination. We just got back from there. Thanks Reply Report inappropriate content 2 replies to this topic 1-2 of 2 replies Sorted by 1 KansasPVgal Shawnee, Kansas Destination Expert for Puerto Vallarta Level Contributor 26,428 posts 109 reviews Is there a minimum age for children staying in a swimout, Does this resort have connecting rooms for a junior, We are booked to arrive in July and have 2 jr, Hotels near Dreams Vallarta Bay Resort & Spa, InterContinental (IHG) Hotels in Puerto Vallarta, Tafer Hotels and Resorts in Puerto Vallarta, Adults Only and Adult Friendly Resorts Puerto Vallarta, Puerto Vallarta Cheap All Inclusive Resorts, Puerto Vallarta Cheap Pet Friendly Hotels, Puerto Vallarta Adults Only All Inclusive Resorts, Hotels near Puerto Vallarta Activities by My Deztination, Hotels near Aquamarina Massages Therapy And Spa, Hotels near Kokopelli Karaoke & Dance Bar, Hotels near Centro Universitario Une Ac Puerto Vallarta, Hotels near Centro de Estudios Universitarios Vizcaya de Las Americas Puerto Vallarta, Hotels near ITESM Instituto Tecnologico y de Estudios Superiores de Monterrey Sucursal Jalisco, Hotels near Instituto Tecnologico Superior de Puerto Valarta, Hotels near UNIVA Universidad del Valle de Atemajac Campus Puerto Vallarta, Hotels near Universidad Tecmilenio Campus Guadalajara. These three members of staff were a major factor of why we enjoyed these holidays so much.For evening entertainment, the DJ Julio was very good and played well known, respected and loved classics, sometimes to modern beats and made everyone's music tastes fulfilled, resulting in a pleasurable time within the lobby.Our main highlight for evening entertainment were the shows. Pool lounge chairs are very uncomfortable and many are broken. Incredible covers, and such a fun show to watch!!! With this said, we look forward to having the opportunity of hosting you once again with a renewed opportunity to redeem your confidence in our resort and service. This is the version of our website addressed to speakers of English in the United States. Room was spacious with great amenities and swim up, Dear, KareneU3986LQ We care about your opinion as it helps us improve the quality of our services, and food, and we appreciate the time you took to comment on our services. Dreams Vallarta Bay Resort & Spa Pool Pictures & Reviews - Tripadvisor Mexico Jalisco Puerto Vallarta Puerto Vallarta Hotels Dreams Vallarta Bay Resort & Spa All You Need to Know About the Pool at Dreams Vallarta Bay Resort & Spa Pool & Beach (727) Dreams Vallarta Bay Resort & Spa Check In / / Check Out / / Guests A member of staff that always attended to our needs no matter how busy the bar service may have been was Jocabeb. Dreams Vallarta Bay Resort & Spa: Vacation - See 7,130 traveler reviews, 6,923 candid photos, and great deals for Dreams Vallarta Bay Resort & Spa at Tripadvisor. Still wait for the GM to contact us to resolve !!! Por lo general todo nos encanto de este lugar. Is parking available at Dreams Vallarta Bay Resort & Spa? This place is awesome! He also made our check-in / check-out process go smoothly. It was absolutely amazing. Gallery Select a Category Hotel Castaways Seafood Lobby Rooms View all View all photos (7,317) Traveller (6870) Dear, PG_1101 We are very happy to see your comment on the Dreams Vallarta Bay Resort & Spa because with them we improve together as a hotel. We were treated like family and most guests we met during our stay also felt like they were receiving special treatment. We absolutely care about our guests' experience and all your comments and observations are taken into consideration as we always try to improve to give our guests the best service. Dreams Vallarta Bay Resort & Spa: Secrets Resort - See 7,126 traveler reviews, 6,913 candid photos, and great deals for Dreams Vallarta Bay Resort & Spa at Tripadvisor. The poolside bar had a bartender named Omar. The pools are so cold no one is in them. Theyre ALL taken before 9am, there should be a rule against saving them for hours. He took it in stride and explained in perfect English (no accent whatsoever) John, I have one family Omar and my friends all died laughing and it became a running joke for the week. More. This is elitist and terrible customer service. Rooms spacious with very comfy beds. Dear Damoyoda, Many thanks for taking the time to leave your observations following your recent stay with us at we take such comments very seriously so you can be assured that the necessary measures are being instituted to prevent recurrences in the future. Dreams Vallarta Bay Resort & Spa Rooms: Pictures & Reviews Mexico Jalisco Puerto Vallarta Puerto Vallarta Hotels Dreams Vallarta Bay Resort & Spa The both of you could use a trip. more. superb and immediately responded to our concerns/issues. If we go back, I am going to request one of those. Although he was new, and only a few days into his job, he made us feel welcome at all points when he was serving us and was very easy to talk to and always provided the highest levels of hospitality, which all added to make a memorable experience.Another member of staff which created memorable times for us was Martin, our Teppanyaki chef at the Asian restaurant. All rooms are supplied with towels and the, brigade" we always got sunbeds Our favourite was, takes 10-15 tries every time before it will work 2) the air conditioner shuts off for no reason and you wake up in a. This is the version of our website addressed to speakers of English in the United States. One restaurant promoted immediate seating if you purchase a bottle of wine minimum 100 dollars, friends told us the free wine was better and not worth the cost, its a money grabber. Dreams Vallarta Bay Resort & Spa, Puerto Vallarta: See 7,050 traveller reviews, 7,250 user photos and best deals for Dreams Vallarta Bay Resort & Spa, ranked #12 of 160 Puerto Vallarta hotels, rated 4.5 of 5 at Tripadvisor. Our team looks forward to having you back in the not-too-distant future, we will be happy to assist you. Monce was the best, she helped us out and made sure our stay was great. Your comments are truly valuable for us, as this allows us to improve our service levels and products. Dreams Vallarta Bay Resort & Spa - All Inclusive 8.4/10 Very Good See all 1,141 reviews Popular amenities Pool Free WiFi Breakfast included Parking included Air conditioning All inclusive David Alfaro Siqueiros No.164-A lote B, Zona Hotelera Las Glorias, Puerto Vallarta, 48333 View in a map Explore the area Playa Las Glorias 4 min walk We had a Cabana for 3 days and it was totally worth it. Does Dreams Vallarta Bay Resort & Spa have airport transportation? 3) Omar was a poolside waiter that provided us the best in class service. We are very pleased to hear that you were able to enjoy the hotel facilities and that our staff gave you the attention you deserve. We look forward to reading from you. Hi Lisa, I don't know the answer, but I'm posting to bump your question up on the forum. We didnt even like the rice. What are some of the property amenities at Dreams Vallarta Bay Resort & Spa? Dreams Vallarta Bay Resort & Spa - UPDATED Prices, Reviews & Photos (Puerto Vallarta, Mexico) - Tripadvisor Mexico Jalisco Puerto Vallarta Puerto Vallarta Hotels Dreams Vallarta Bay Resort & Spa 7,127 reviews #2 of 17 resorts in Puerto Vallarta Review Save Share David Alfaro Sisqueiros 164 Las Glorias, Puerto Vallarta 48333 Mexico Frankly it was beyond our expectations. We look forward to the pleasure of having you back at your home away from home shortly.Cordially,Alejandra GeyerSocial Media Coordinator & eConcierge. Thank you for sharing your feedback through this means. Prices include known taxes and fees, but baggage and other optional fees may also apply. Were looking forward to watching them more during our trip. From arrival valet, front desk, restaurant staff and concierge. Learn More Dreams Brand Inclusive Collection Already Booked? Nearby attractions include Canopy Bay (0.2 miles), J & B Salsa Club (0.2 miles), and Christ Church by the Sea (0.3 miles). There are two resorts at this location. Are there opportunities to exercise at Dreams Vallarta Bay Resort & Spa? Best Regards, Alejandra Geyer Social Media Manager, We have stayed here several times before. David Alfaro Sisqueiros 164 Las Glorias, Puerto Vallarta 48333 Mexico, Lock in the lowest price from these sites. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Your comments are truly valuable for us, as this allows us to improve our service levels and products. None of us had any major concerns about the food, however it did cause all of us stomach upset which was a recurring issue with nearly all of the food that we ate. Perfect for your tropical getaway vacation or your dream wedding or honeymoon in Mexico, Secrets Vallarta Bay Puerto Vallarta provides the ultimate backdrop for unparalleled pampering, romantic rendezvous and lasting memories. And the premises very well organised and with so many activities on offer! Hydrotherapy circuit was just ok. New Years Eve party was wonderful. View all View all photos (7,327) Traveler (6880) Beatriz would come and clean our rooms and I noticed she would even make the twinss cribs all pretty and rinsed some of their teething toys if she found them on the floor. The main pool also needs a good clean. more. The area that needs attention is the pool. Dreams Vallarta Bay Resort & Spa - See 7,125 traveller reviews, 6,913 photos, and cheap deals for Dreams Vallarta Bay Resort & Spa at Tripadvisor. Everything was amazing! YOUR DREAMS GETAWAY Castaways was our favourite for lunch and Caspers for dinner. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear, S5115MSagnieszkam.Thank you for leaving your comment on TripAdvisor, this will help us understand your point of view and thus be able to offer you a service that will fit you. Our bartender Hector at the preferred lounge was amazing he always made our drinks to our liking , bartender Alfonso at the pool was also amazing always checked on us memorized our orders! Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. I would like to thank two great guys though Eric and Daniel, the waiters, couldnt do enough for our group. Our daughter thoroughly enjoyed the kids club and all the activities organized by the events team. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This pre-set temperature setting was adequate during the day-time, but made nights very cold, almost to the point of reduced comfortability. 0.3 miles from Dreams Vallarta Bay Resort & Spa All Inclusive Sunset Plaza Beach Resort View Hotel 4,466 reviews 0.3 miles from Dreams Vallarta Bay Resort & Spa Free Wifi Free parking Visit hotel website Vallartasol Hotel View Hotel 44 reviews 0.3 miles from Dreams Vallarta Bay Resort & Spa Free Wifi Free parking View more hotels in Puerto Vallarta Beach volleyball was also very fun to play and was well organised.The members of staff which enabled our unforgettable memories of the outside activities can be attributed to Emilio, Freddy and Daniel. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Review. Photos & Videos | Dreams Vallarta Bay Resort & Spa This resort is now part of World of Hyatt. 2) Wendy at the buffet in the adult hotel. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. They were an incredible team making our stay about as great as I could have hoped for.More, Dear, J9206KMpaulm.Thank you for posting a comment about your last visit to Dreams Vallarta Bay Resort & Spa, and there's nothing better than having an excellent rating from you. This is the version of our website addressed to speakers of English in the United States. Set on a golden sand beach just 15 minutes from Puerto Vallarta International Airport and 5 minutes. As a joke was said, his eyes got greener, his smile got bigger, and his demeanor just spewed happiness! There seems to have been a number of deficiencies encountered that are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have already briefed the team at great length about your comments. The Hydro therapy at the spa was well worth the price and we were certainly relaxed after the treatment. All the staff were amazing. We found the food to range from average, like in the buffet, to excellent, like in many of the restaurants situated in the hotel. They looked really cool. Fernando from the pool area was wonderful. sorting, comfy sun loungers, new umbrellas etcWith a proper refurb this hotel could be great! See photos and read reviews for the Dreams Vallarta Bay Resort & Spa pool in Puerto Vallarta, Mexico. The food was presented impeccably, and clearly looked as though it was created by a very experienced chef. Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests.On behalf of the hotel, we thank you for your preference and we hope to be able to do so in the near future, with you enjoying our facilities and creating new unforgettable moments.Cordially,Alejandra GeyerSocial Media Coordinator & eConcierge. We are a couple - travelled with Tui from UK . My kids barely went in. A marvellous experience that you should try! Tripadvisor performs checks on reviews. We are working on a daily basis to exceed our guests expectations and would love to have the opportunity to host you again in the near future so as to offer you a remarkable stay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification in your favorite browser. 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